Wednesday, July 27, 2005

In the Words of Homer Simpson...

"Urge to kill... growing." That just about how I feel after my latest bout with my former phone/internet provider, Grande Communications. Im normally calm and civilized when it comes to dealing with their customer service. But thats about to change. Allow me to back-track a bit.

Back in April, I was fed up with their horrible service, lack of technical knowledge and inability to provide my new home with the products I had ordered. So I canceled my account with them. You'd think that would be the end of it. Wrong. Two months go by and I find out, they are STILL auto-billing my account!! They've now withdrawn $109 from my bank account!! So I call their customer service to put a stop to this and get my cash back. I get their residential support on the line and begin explaining the problem. He looks up my records and tells me Im listed as a business account and he cannot help me. I'll have to call the business accounts department. What?! I ask him what business could I possibly be listed as?! He reads it back. The company name, is my employer! Somehow they have mistaken my employer as my residence. Idiots. So, I call the business accounts department and explain... all over again. To my disbelief, the guy tells me, "Im sorry sir but to get this fixed you'll have to call up residential services and have them change your account". I tell him, oh no... they just sent me to this number! So he puts me on hold for a bit, then comes back and tells me, "Ok, sorry for the inconvenience. Its fixed now". He then tells me that they can get me a refund check and I should have it in 6 to 8 weeks. Uuggg... longer than I wanted to wait, but at least thats fixed. My blood pressure begins to return to normal.

So I wait. Seven weeks goes by and 2 days ago I get my check in the mail. Im relieved I get to put that money back in the bank. I mean, who can't use $109!? I open the envelope, pull out the check to look it over. I look at the check. I cant believe my eyes. They made the check payable to my employer!!! Its useless to me. Back to square one with these dorks. I used to be a nice guy when calling customer serice. Thats out the window, with my patience. It will take full restraint not vent my anger on the first phone chump who takes my call. Will this hell-hole of a company ever be out of my life?

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